Lost letter/results



It's been 6 weeks and 3 days since my biopsy.. I called the colposcopy clinic on Friday to find out what was going on, but only got the answer machine.


So, today I took myself to the hospital to find out what was going on (it's just around the corner from where I live).

My results aren't there, no letter has been written, although there is a note confirming the biopsies were taken on that particular day.


I AM SO ANGRY! How can they lose someone's results?!!  The receptionist said she would speak to the doctor to find out what was going on. I wish I was angry at the clinic and so could have been more demanding, but I was actually bordering on tears. I want my results and I want to make a formal complaint - any ideas what I should do?



Jess xxx



Hi, that's awful.

your local patient liaison service (PALS) should be able to help you. You can get details of your local one here http://www.nhs.uk/Service-Search/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363


Sorry for the bad typing. this site doesn't like my iPad.